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All prices are in NZ$ and exclude GST and freight unless otherwise stated

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Shipping & Returns

Shipping & Returns

How much will I pay for freight?
Freight is additional and is calculated at the checkout at time of purchase.

Who delivers our goods?
We use a courier.

How long until my order is delivered?
Depends on what time you order and how you pay for it. Our customers usually receive online orders within main cities within 5 days.

Why is it important to indicate Residential or Business Address?
Different couriers are used for residential and business addresses. Residential deliveries require a specific service to ensure they are delivered promptly and it is important that you indicate the correct address type in your shipping information.

If you would like a breakdown of how the costs are charged please contact us.

Returned Goods

Goods will be accepted for return and credit within 1 (one) month following purchase, providing that:

  • An RMA form has been completed and accepted by OHAUS NZ (hereinafter called “the Company”)
  • Prior arrangement has been made with the Company for the return of goods. All goods returned to the Company for credit must have an authorized / signed RMA the customer’s account name, and the packing slip or invoice number provided with the returned goods.
  • The goods are returned unused, re saleable and/or in the condition you received them in.
  • A handling charge of 20% may be applied to goods returned where the Company is not responsible for wrongful supply.
  • An invoice for any specially purchased, or manufactured products, will be “Non-refundable” and will not be accepted for return and credit. 
  • All equipment with a value over NZD$5000.00 are non-refundable 


OHAUS New Zealand is a division of Mettler-Toledo Limited.